Fee Policy

Canine Campus Fee Policy

Evening Drop off

Rates are calculated by day and based on a morning drop off.  If you drop off in the evening, you will be charged a discounted evening drop off rate instead of the daily rate.  

 

Early Pick up (weekdays)

If your pet is currently boarding with us and you want to pick up before your scheduled reservation ends, we will accommodate those wishes as best as possible during normal pickup and drop off hours. You will still be charged for the entire stay, as we were not able to reserve it for another client.  You will not, however, be charged for activities you did not use, you will only be billed at the basic room rate of $29.90.  

 

Cancellations

Clients will not be charged a cancellation fee if they cancel their reservation earlier than five (5) days prior to their intended stay (14 days for holiday stays).    If you cancel closer to the stay than this time period, you will be subject to a cancellation fee of $15/day ($8.5 for cats) for the length of the reservation.  The rate is independent of number of ala carte activities or number of pets in the room.  If a deposit had been collected, this will be used as the cancellation fee.  

Cancellations for day care and Aqua Paws must be done at least 24 hours in advance.  If less than 24 hours, a  cancellation fee will be applied.  This is $17 for Aqua Paws and $15 for Day Care.

 

Deposits

Deposits will be collected from all new clients for their first reservation.  This will normally be done at the end of their tour of the facility.  Deposits will be charged at $15/day ($8.5 for cats).

Deposits will also be collected from all clients for reservations over the following holidays: Easter, Memorial Day, July 4th, Thanksgiving, and Christmas/New Years.  These deposits will be collected approximately 45 days in advance of the holiday. You will receive a phone call from the kennel and we can either take your credit card information at that time, or you can mail in a check (must be received within 30 days of reservation or it will be cancelled)

 

Emergencies

Reservation changes due to true emergencies will be handled on a case by case basis.